Each of our books is personalized and made on-demand for each customer. As a result, once an order has been placed, you won’t be able to cancel it. You shall have the right to cancel an order/get a refund for your order only in the following circumstances:
(a) If we have failed to deliver the order within 40 days of the date you placed the order.
(b) In case you received an incorrect or faulty product/s from us, and have written to us with photos as soon as you have discovered the fault or defect (in no case longer than 7 days after receiving the product).
Please email contact@oneworld tales with your order details. We would love to make it up to you. If an order is canceled under the conditions (a) or (b) above, One World Tales shall be responsible for all sums paid (including initial and re-delivery charges, if any) with respect to the order in question.