Frequently Asked Questions
Get quick answers to the most common questions about our products, services, and policies.
If you can't find what you're looking for, feel free to reach out to our customer support team.

Your book should arrive within 10–15 business days after you place your order. Because every One World Tales book is personalized and printed just for you, production takes approximately 3 business days for softcover books and 4 business days for hardcover books.

The estimated delivery date shown at checkout includes both production and shipping time and may vary depending on your location and selected shipping method.

If you have any questions about your delivery, please contact us at contact@oneworldtales.com

If you need to change your delivery address, please contact us at contact@oneworldtales.com within 48 hours of placing your order. We’ll do our best to update it before your book is dispatched.

Once your order has been prepared for dispatch or shipped, we’re unable to change the delivery address. 

Yes. If express delivery is available for your location, you can select it at checkout. Express delivery reduces the shipping time but does not shorten the time required to create and print your personalized book.

Softcover books take approximately 3 business days to produce, while hardcover books take approximately 4 business days.

Yes. All shipping methods include tracking. We’ll email you a tracking number as soon as your order has been dispatched.

Each One World Tales book is personalized and printed on demand. For this reason, orders cannot be canceled, returned, or refunded once placed, except in the following circumstances:

  • Your order has not been delivered within 40 days of the date it was placed.
  • You receive an incorrect, damaged, or defective product.

If your product arrives incorrect, damaged, or defective, please email contact@oneworldtales.com within 7 days of delivery. Include your order details and clear photos showing the issue so we can assist you.

If your order qualifies under either of the circumstances above, we will offer a replacement or refund, including any applicable original shipping or redelivery charges.

We currently ship within the United States only, but we hope to expand to additional countries in the future. Follow @oneworldtales on Facebook and Instagram for updates on international shipping.

Shipping costs vary depending on the shipping method you select and the number of books in your order. We offer standard and express shipping, with the cost of each option clearly displayed at checkout. Your total shipping cost will be shown in your cart before you complete your purchase.

We know you and your little reader are excited to receive your personalized book, and we’re sorry it’s taking longer than expected. Occasionally, deliveries may be delayed by a few days due to circumstances beyond our control.

Please check your tracking information for the latest update. If your order has not arrived within 5 business days of the estimated delivery date, email us at contact@oneworldtales.com with your order number, and we’ll be happy to investigate.

Absolutely! Whether you’re planning a birthday party, holiday celebration, or another special occasion, we’d love to help make our personalized books part of it. We offer bulk-order discounts, a convenient ordering process, and expedited shipping options.

Email us at contact@oneworldtales.com with the subject line “Bulk Order: [Quantity] – [Event Date]”. A member of our team will respond within 48 hours.

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